Pet Dog Cooling Gel Pad Ice Silk Mat with Extended Cooling Time

Large Size Pet Cooling Gel Pad - Ice Silk Mat with Extended Cooling Time - Perfect for Hot Weather Indoor/Outdoor Pets

• Item Type:Bed Blankets
• Material:Nylon
• Wash Style:Hand Wash

Contact Us First

If you are not satisfied with your purchase and need to return an item for a refund, please contact our customer service team at service@eagerlive.com to request return instructions and the return address.

30-Day Money-Back Guarantee

Eligible undamaged products may be returned for a refund within 30 days of delivery. Once the returned item arrives at our designated return location and has been inspected, we will begin processing your refund.

High Quality! Top Satisfaction

Your satisfaction is our priority. If you are not satisfied with your purchase, you may request a return or exchange in accordance with the conditions outlined below.

We offer a 30-day return and exchange period starting from the date your order is delivered.

Customer Service: service@eagerlive.com

Response Time: We typically reply within 48 hours.

Return Policy

At Eagerlive, we aim to make returns as simple as possible. Please contact our Customer Service team before sending any item back so that we can provide the appropriate return instructions and return address.

Products With Quality Problems

If your product arrives defective, damaged, or incorrect, please contact us at service@eagerlive.com .

Please include your order number, a description of the issue, and clear photos showing the problem. After reviewing the information, we will provide an appropriate solution, which may include a replacement or refund depending on the circumstances.

If the issue is caused by an error on our side, we will work to resolve it as quickly as possible.

Products Are Fine, but I Changed My Mind

For general items with no quality-related issues, eligible products may be returned within 30 days of delivery.

Returned items must be unused, unworn, unwashed, unaltered, undamaged, clean, and in resalable condition with the original tags and packaging.

For non-quality-related returns, the customer is responsible for return shipping costs unless otherwise required by applicable law.

For return inquiries, please contact service@eagerlive.com .

How to Make a Return

Step 1: Request a Return

Please submit a return request by contacting our Customer Service team within 30 days of receiving your order.

Include your order number, the reason for the return, and relevant photographs when applicable. If your return relates to a sizing issue, please provide the size ordered and details of the sizing difference to help us process your request more efficiently.

Please do not send items back before receiving return approval and instructions from our Customer Service team.

Step 2: Pack and Send Your Items

Once your return request has been approved, our Customer Service team will provide the return address and detailed return instructions.

Please send the item(s) using a trackable shipping service within 3–5 working days after receiving the return instructions.

• Please use an appropriate trackable postal or courier service for your return.
• Keep your return tracking number until your refund has been completed.
• Eagerlive is not responsible for return parcels that are lost in transit before reaching the designated return location.

Step 3: Refund Processing

All returned items will be inspected after they arrive at the designated return location. Once the return has been approved, we will normally process the refund within 3–5 working days.

After we issue the refund, it may take approximately 3–10 business days for the funds to appear in your account, depending on your bank or payment provider.

Refunds will be issued to the original payment method. PayPal payments will be refunded to the original PayPal account, and credit card payments will be refunded to the original card used for the purchase.

If you have any questions about your refund, please contact: service@eagerlive.com

Important Return Conditions

We reserve the right to refuse a refund if a returned product does not meet the applicable return conditions.

Unless the return is related to a verified product defect or shipping error, returned items should be:

• Unused and unworn
• Unwashed and unaltered
• Undamaged and clean
• In resalable condition
• Returned with original tags and packaging

Items that have been used or returned in an unacceptable condition may not qualify for a refund.

About Refused or Rejected Parcels

If you wish to cancel or return an order after it has already been shipped, please contact our Customer Service team before refusing or rejecting the parcel.

Parcels refused without prior communication may be difficult to track during the return process, which may delay or affect the refund.

If you change your mind after your order has been shipped, please contact us as soon as possible. We will provide instructions based on the current status of your shipment.

Contact Us

For return, exchange, or refund questions, please contact:

Email: service@eagerlive.com

We typically respond to customer service inquiries within 48 hours.